Shipping policy
SITIN delivers to every one of the 50 US states, which includes Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at the moment.
Processing Time
Your order will be processed in 1–3 business days (Monday through Friday, excluding holidays). Once your order ships, you will get a confirmation email that includes tracking information.
Shipping Options
- Standard (7-14 business days): $15
Delivery time frames are estimated business days and do not factor in weekends or holidays. Tracking is included with every order.
Order Tracking
When your order is shipped, we will email you your tracking number. You can then follow your package on the carrier's official site (USPS, UPS, FedEx, or whatever carrier is assigned).
Delays
We aim to meet the expected delivery windows, but delays can sometimes happen because of carrier problems, weather, or a high amount of orders. If your package is noticeably late, contact us via support@sitin.shop, and we'll look into it with the carrier.
Incorrect Address
Be sure to verify your shipping address when you check out. We cannot be held accountable for shipments that go to a wrong address supplied by the customer. If you see a mistake, reach out to us immediately, and we'll do what we can to correct the address before it is sent out.
Lost or Damaged Packages
Should your package go missing during transit or show up damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@sitin.shop. We'll coordinate with the carrier to sort out the issue and, if applicable, arrange for a replacement or a refund.